Calendar Sync - manually change the mapping

[Timo83]

When I start the Microsoft Sync from the caledar to the 3CX Status it uses the following translation-table:

Update the 3CX Extension's Status (Presence) based on the user's "Show As" status in the user's Outlook calendar based on this mapping:

Outlook - Show As	3CX - Extension Status
Busy	Do Not Disturb
Out of office / Away	Away
Working Elsewhere	Do Not Disturb
Tentative

Is there any way, actually or planned in the future, to allow me to adjust this to my own needs?
For example it would be great if the system would allow to switch to any of the given 5 status. This way I could add a status called "meeting" and every user could set up their own special routing for it. I would really love this. In addition it would be great to have more then the 5 status available now. It would help our secretaries a lot if they see that the called number has a meeting at the moment - the DnD says very less....

Happy to hear your comments

best regards

Timo

 

[NickD_3CX]

Hi Timo,

I am not aware of any plans at the time of writing this to allow what you are describing.

Some items though that are on the roadmap can be found here:
https://www.3cx.com/blog/releases/roadmap-microsoft-365/

 

[Timo83]

Hi Nick,

thanks for sharing the roadmap. I did not know this site but reads very interesting. Relly looking forward to this functions. Especially the assignment of a did when syncing

Is there any timelime attached to the roadmap?

Best regards

Timo

 

[NickD_3CX]

Hi Nick,

thanks for sharing the roadmap. I did not know this site but reads very interesting. Relly looking forward to this functions. Especially the assignment of a did when syncing

Is there any timelime attached to the roadmap?

Best regards

Timo

No timeline, just our thoughts on what we would like to implement.

 

[Timo83]

okay so its done when its done - if can be done
I'll try to be patient....

 

[taucher.d]

Good day,

we would like to have the same feature. Unfortunately, the DnD status is not customisable, so we have a problem, for example, if an employee misses a meeting, they cannot be contacted by phone, or if a customer visit is entered as an appointment and the customer is late, then there is no way for our receptionist to contact the customer's contact person.

 

[CLewis]

We would also really love to see this feature. Is there anything we could do to get it on the roadmap?

 

[yatar22]

Me too +1 :

When the workers add an appointements with Working Elsewhere (at home) he can be use the phone and not in DND