Call by name not working

[Uasgher]

I have set up a call by name option in IVR but it does not connect calls to the agents, Also, how can I input the alphabet from the 3CX app?

 

[VasilisV_3CX]

Hi @Uasgher,

Have you recorded the self-identification messages? https://www.3cx.com/blog/voip-howto/managing-voicemail/