Solved Call by name produces error "file not found"

[pbomboy]

When a user selects the IVR option to call by name, a message is played "file not found". I found another thread which pointed to the language being out of date, which mine is but there is no option to update it. I also tried this on a 3cx hosted system, the language is also out of date with not way to update it.

FYI: I have confirmed I can connect to https://downloads.3cx.com/

Any ideas how I can fix this issue?

 

[pbomboy]

Resolved by restart

 

[VasilisV_3CX]

Hi @pbomboy,

Glad you've resolved this.

As an FYI for all reading this, if you hear the "File not found" prompt, you will need to update your prompt set. This is not done from the updates page but rather from Settings >> System Prompts >> Updates and select the prompt to update.