Solved Call by name stopped working

[Alain Tremblay]

On our hosted 3cx, we have an automated receptionist option that is marked as send to call by name. This used to work, but I've been informed that now it just plays a "file not found" prompt. Anyone has an idea what could be the problem?

No recent changes to our installation, ans also users (at least some) have setup their identification message properly.

 

[ChrisC_3CX]

Sounds like the .wav file used for that feature is not available or at least, not accessible by 3CX. What's set as the Digital Receptionist's Language? Edit that IVR and check the "Digital Receptionist Language" drop-down, is it set to a default Prompt Set or a custom one? If it is a custom one, set it to a default one, apply and check to see if the issue persists.

 

[ChrisC_3CX]

Something I forgot to mention is that you should also make sure that the System prompts you're using are the latest ones. To do this, go into "Settings >> System Prompts >> Updates", select the language you're using and "Download".

 

[Alain Tremblay]

Something I forgot to mention is that you should also make sure that the System prompts you're using are the latest ones. To do this, go into "Settings >> System Prompts >> Updates", select the language you're using and "Download".

Thanks, that was it, the prompts were out of date. Any way to make those update automatically?

*Edit: typo

 

[ChrisC_3CX]

Thanks, that was it, the prompts were out of date. Any way to maje those update automatically?

Glad to hear you got this resolved! I'm afraid there's no way to automatically update them no.

 

[Alain Tremblay]

Glad to hear you got this resolved! I'm afraid there's no way to automatically update them no.

OK thanks.