Call Center Module Tested

[kingjulian]

Hi everyone,

I would like to get the communities' feeling on the call center module.
We are looking to start a 40 seater call center but we don't want to fork out a lot of cash for the cisco / avaya type solutions.

My question is:
Are there any companies out there using the 3CX PABX on a large scale 100+ seater call center that handles inbound and outbound calls?
Is there something like a predictive dialer on 3CX?
How can we ensure that we have little to no downtime - can we have dual servers running or what is the best solution here.

Our business cannot afford the call center to be offline, thus we need something that will be stable and run smoothly.

Any feedback would be appreciated.

 

[nbailey]

Hello,

http://www.3cx.com/customers/ here is a list of case studies we have regarding 3CX installs from around the world.

Yes we have customers running the Call Center Edition with 100+ agents with no problem. As far as 3CX no we do not offer a predictive dialer but there are third party applications that work with 3CX for example http://www.mdlsolutions.com/ have a solution that is rather popular.

You can ensure little to no downtime with setting up backups, redundancies within the Virtual Environment to create a new instance if the server crashes. You have many options here depending on the OS you pick but there are no built in solutions with 3CX.

If you need further info just ask and you shall receive.

Thanks,
Nate