Call Center - Outbound calls not showing caller ID

[smarkson]

Dear all,

Can anyone please bring instructions about call center module and its configuration in order to allow caller ID to appear when a campaign dials?

It is not ok for our customers to see ID blocked when receiving a call.

Thanks in advance

 

[jgutierrez]

And what happens when you receive a call on a sip extension (without using the call center module)?
Paste the CLI output (asterisk -r)

 

[smarkson]

Thanks for prompt response. Please let me picture for a better understanding:

When outbound calls from a regular extension, we proceed with calls and callerID appears correctly at destination phone.

When using call center module for an outbound campaign, the callerID is hidden and at destination phone appears "blocked ID"; Is there a possibility to force call center module to show callerID when in outbound campaigns?

 

[jgutierrez]

That is more clear.
Try the following:

1) Assign an outbound callerID to your trunk (same format as you have done on any of your extensions)
2) On the outbound settings, try using on the trunk field: dialplan
3) Try again

If you have any issue, paste the CLI output (asterisk -r) to see what is going on...

 

[smarkson]

Cool! Works like a charm.
Thanks a lot!