Call Center Reports

[dais]

We have a client that has a 10 person call center and is in desperate need of additional reports being built. They have specific metrics they want to track and need the reports written to run ad hoc or scheduled. Are there third party report writers that can do this?

 

[jed]

Have a look at JEDWare
It might fit out of the box.

 

[KyriacosS_3CX]

We have a client that has a 10 person call center and is in desperate need of additional reports being built. They have specific metrics they want to track and need the reports written to run ad hoc or scheduled. Are there third party report writers that can do this?

As long as the PBX is within the specs where Data Connectors are available, you can use the two that are already available or the new ones coming soon to easily expand on very customer specific reports.