Call Control REST API - Transfer Call

[Pat Huesers]

I know how to get the list of active calls, how to get for a certain extension, and how to transfer that call to another extension. What I am wondering is how to transfer this type of call. We have a SIP trunk setup with an AI provider. Calls enter into 3cx and calls hit an IVR. An IVR Choice is to talk to AI. When that happens we transfer the call to an extension and that extension is et up to forward to an external phone number after 1 ring. This all is working fine, but what we want is to get the callID for this call and forward it to a phone extension. The issue I am facing , is the call is not listed in the CallControl base call which gets all active calls and participants. Is this possible? IF not possible, our AI provide says we can do a REFER call. How would that work? Can I point it to a internal extension and 3cx will understand?

 

[Evolute IT]

I know how to get the list of active calls, how to get for a certain extension, and how to transfer that call to another extension. What I am wondering is how to transfer this type of call. We have a SIP trunk setup with an AI provider. Calls enter into 3cx and calls hit an IVR. An IVR Choice is to talk to AI. When that happens we transfer the call to an extension and that extension is et up to forward to an external phone number after 1 ring. This all is working fine, but what we want is to get the callID for this call and forward it to a phone extension. The issue I am facing , is the call is not listed in the CallControl base call which gets all active calls and participants. Is this possible? IF not possible, our AI provide says we can do a REFER call. How would that work? Can I point it to a internal extension and 3cx will understand?

The forward is probably sending the call out of the system, so there's no more control over it. That will usually depend on your SIP provider.