Call disconnected after VM message and Beep. Not able to leave messages

[henington]

Just what the subjest states. V15.5. One extension has an issue when no answer and the call goes to VM. The prompt is played, then the beep, then an immediate disconnect. No msg left. Same for Internal calls to the ext, external calls, and transfers directly to the ext (*4ext)

09/19/2018 9:29:30 PM - L:2510.2[Extn:213] got Terminated Recv 487/INVITE from 10.0.0.145:5062 tid=3218685c7008a124 Call-ID=e-xOyJx-wsIcarp6qiV3Uw..: SIP/2.0 487 Request Terminated Via: SIP/2.0/UDP 10.0.0.201:5060;branch=z9hG4bK-524287-1---3218685c7008a124;rport To: <sip:[email protected]>;tag=2230550712 From: "BOISE ID" <sip:[email protected]:5060;nf=e>;tag=87cdb003 Call-ID: e-xOyJx-wsIcarp6qiV3Uw.. CSeq: 1 INVITE User-Agent: Yealink SIP-T22P 7.73.0.60 Content-Length: 0

Looks like error 489 Event Package Not Supported

Any ideas on this?

 

[leejor]

You may get more information about the bad Event (in the header) if you switch to a more detailed log setting. Sounds like it could be "something" in the sets settings. have you tried doing a "factory" reset on the phone, then re-provisioning? If you swap in a new set, does it still happen? Does this set have options that are (drastically?) different than others.

Is the set local to the server, behind an SBC?