Call diverted to voicemail results in stuck call

[asdesign]

I am testing from remote machine 9RC1
Extension 99 stays orange and disconnect call is greyed out

20:13:26.453 Currently active calls [none]
20:13:19.343 Extension 12 is updated
20:12:54.578 [CM503008]: Call(6): Call is terminated
20:12:54.453 Currently active calls - 1: [6]
20:12:49.343 Session 641 of leg C:6.1 is confirmed
20:12:49.234 [CM503007]: Call(6): Device joined: sip:[email protected]:40600;rinstance=4276ea3123a0d9bb
20:12:49.218 [CM503007]: Call(6): Device joined: sip:[email protected]:5062
20:12:49.218 [MS210005] C:6.1:Answer provided. Connection(proxy mode):192.168.1.13:7020(7021)
20:12:49.218 [MS210001] C:6.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40616(40617)
20:12:49.218 Remote SDP is set for legC:6.3
20:12:49.218 [CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
20:12:49.218 [CM503002]: Call(6): Alerting sip:[email protected]:40600;rinstance=4276ea3123a0d9bb
20:12:49.015 [CM503025]: Call(6): Calling Ext:Ext.99@[Dev:sip:[email protected]:40600;rinstance=4276ea3123a0d9bb]
20:12:49.015 [MS210004] C:6.3:Offer provided. Connection(proxy mode): 127.0.0.1:7024(7025)
20:12:49.000 [CM503005]: Call(6): Forwarding: Ext:Ext.99@[Dev:sip:[email protected]:40600;rinstance=4276ea3123a0d9bb]
20:12:49.000 [CM503003]: Call(6): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:5.2.111.140:2549
20:12:41.734 [EC100007]: External application is connected: application:ryba-server3:0/3CXAssistantServer local:127.0.0.1:5482 remote:127.0.0.1:2510
20:12:35.656 [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.12964.0] PBX contact: [sip:[email protected]:5060]
20:12:35.656 [CM503002]: Call(6): Alerting sip:[email protected]:2549;rinstance=2e5ba0ca8ff64d8c
20:12:35.453 [CM503025]: Call(6): Calling Ext:Ext.12@[Dev:sip:[email protected]:2549;rinstance=2e5ba0ca8ff64d8c]
20:12:35.453 [MS210004] C:6.2:Offer provided. Connection(proxy mode): 5.2.111.148:7022(7023)
20:12:35.406 [CM503004]: Call(6): Route 1: Ext:Ext.12@[Dev:sip:[email protected]:2549;rinstance=2e5ba0ca8ff64d8c]
20:12:35.390 [MS210000] C:6.1:Offer received. RTP connection: 192.168.1.50:16398(16399)
20:12:35.390 [CM503010]: Making route(s) to <sip:[email protected]:5060>
20:12:35.390 Remote SDP is set for legC:6.1
20:12:35.390 [CM505002]: Gateway:[RYBA] Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-5.1.10(GW)] PBX contact: [sip:[email protected]:5060]
20:12:35.390 [CM503001]: Call(6): Incoming call from 01256327017@(Ln.10000@RYBA) to <sip:[email protected]:5060>
20:12:35.390 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:10
20:12:35.390 Looking for inbound target: called=10000; caller=01256327017
20:12:35.390 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.50:5062;branch=z9hG4bK-239a12a4
Max-Forwards: 70
Contact: "10000"<sip:[email protected]:5062>
To: <sip:[email protected]>
From: "10000"<sip:[email protected]>;tag=b0b7098b49be63f0o1
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d535c024805a327:295849ac65b1687bacb79b50e584360d",uri="sip:[email protected]",algorithm=MD5,response="68ad31616a646d02b27e09ed827ea3e9"

 

[LeonidasG_3CX]

This is most likely related to your PSTN Gateway and incorrect disconnection settings.
You would have to find the correct Disconnection tone for the country you live in and set it correctly in the SPA3102.

 

[asdesign]

Grateful and embarrassed of Basingstoke writes
"Thank you. "
I'm from a Server based computing background where things have a much lower tweak requirement.
We will sign up as 3cx resellers shortly, very impressed with the product.

 

[Discovery Technology]

Here's the disconnect tone for Australia - this is placed in the disconnect tone field under the PSTN line tab:

425@-30,425@-30;1(.375/.375/1+2)

I noticed that by default when a caller hangs up (if the call has been passed to voicemail) that the call stays connected until this has been added to the ATA.