I have a flow where call goes through following steps... Call goes to main IVR Call goes to a secondary IVR based on selection Call then is routed to a Call Flow app to do time of day based routing Call goes to a Call queue... When the call goes to the Call Flow app it disappears from the wallboard.. then re-appears when put in the queue. Our app also plays the caller a prompt.. so the call disappears for 30 seconds or so while caller is listening to the prompt and being routed.

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Call does not show in Wallboard when connected to Call Flow App

Thread starter clegendre
Start date May 28, 2019

Status: Not open for further replies.

clegendre

Customer

May 28, 2019

I have a flow where call goes through following steps...

Call goes to main IVR
Call goes to a secondary IVR based on selection
Call then is routed to a Call Flow app to do time of day based routing
Call goes to a Call queue...

When the call goes to the Call Flow app it disappears from the wallboard.. then re-appears when put in the queue.

Our app also plays the caller a prompt.. so the call disappears for 30 seconds or so while caller is listening to the prompt and being routed.