Hello, we have a scenario where the DID is answered by an IVR, and option 1 is to go to an external number. As it's not possible to directly forward to an external number from the IVR, I have created an unused extension which is set to foward all calls to the external number. This works partially fine. If I simply forward the call, it works. However, if I tick the rebound box to pass the original callers ID to the external number, the call gets locked in the 3CX call queue and eventually drops.
Is there a way to do a call forward to an external number from the IVR, passing the original callers ID to the remote number?
Thanks,
Garrick
Is there a way to do a call forward to an external number from the IVR, passing the original callers ID to the remote number?
Thanks,
Garrick
