Call dropping with patton 4114

[tsteffens]

We have a strange issue that has been going on for a while now. We have a single phone line coming into a patton 4114 device. Randomly a call will come in and provide caller id and ring twice, then the call will disconnect and 3 seconds later the call will come back as "anonymous" basically no caller id.

I have spoke with a user on the other end of one of these calls and they tell me the phone rings the entire time.

Below is a call that just happened via the server log.

16:06:46.537  [CM505001]: Ext.222: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:06:46.537  [CM503002]: Call(1631): Alerting sip:[email protected]:5062
16:06:45.846  [CM503025]: Call(1631): Calling Ext:Ext.222@[Dev:sip:[email protected]:5062]
16:06:45.770  [CM503004]: Call(1631): Route 1: Ext:Ext.222@[Dev:sip:[email protected]:5062]
16:06:45.770  [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:06:19.449  [CM503003]: Call(1631): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.156:5062
16:06:19.143  [CM503007]: Call(1631): Device joined: sip:[email protected]:40600;rinstance=228bdd5c8c8f9a6d
16:06:19.141  [CM503007]: Call(1631): Device joined: sip:[email protected]:5062
16:06:19.126  [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
16:06:19.126  [CM503002]: Call(1631): Alerting sip:[email protected]:40600;rinstance=228bdd5c8c8f9a6d
16:06:19.080  [CM503003]: Call(1631): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.200:5060
16:06:19.020  [CM503003]: Call(1631): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.198:5062
16:06:18.993  [CM503003]: Call(1631): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.85:5060
16:06:18.988  [CM503003]: Call(1631): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.180:5062
16:06:18.987  [CM503025]: Call(1631): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=228bdd5c8c8f9a6d]
16:06:18.960  [CM503005]: Call(1631): Forwarding: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=228bdd5c8c8f9a6d]
16:06:04.604  [CM505001]: Ext.224: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:06:04.604  [CM503002]: Call(1631): Alerting sip:[email protected]:5062
16:06:04.549  [CM505001]: Ext.222: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:06:04.545  [CM503002]: Call(1631): Alerting sip:[email protected]:5062
16:06:04.531  [CM505001]: Ext.100: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:06:04.531  [CM503002]: Call(1631): Alerting sip:[email protected]:5062
16:06:04.062  [CM505001]: Ext.225: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2100 1.0.1.110] PBX contact: [sip:[email protected]:5060]
16:06:04.061  [CM503002]: Call(1631): Alerting sip:[email protected]:5060;user=phone
16:06:03.921  [CM503025]: Call(1631): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5060]
16:06:03.908  [CM503025]: Call(1631): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5060;user=phone]
16:06:03.895  [CM503025]: Call(1631): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062]
16:06:03.882  [CM503025]: Call(1631): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062]
16:06:03.868  [CM503025]: Call(1631): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062]
16:06:03.832  [CM503004]: Call(1631): Route 1: RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5060;user=phone,Dev:sip:[email protected]:5060]
16:06:03.826  [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:06:03.823  [CM505002]: Gateway:[Patton Line 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA05A875 R5.7 2011-07-01 H323 SIP FXS FXO M5T SIP Stack/4.0.30.30] PBX contact: [sip:[email protected]:5060]
16:06:03.821  [CM503001]: Call(1631): Incoming call from anonymous@(Ln.10004@Patton Line 1) to <sip:[email protected]:5060>
16:06:03.804  [CM503012]: Inbound office hours rule (unnamed) for 10004 forwards to DN:805
16:05:51.186  [CM503003]: Call(1630): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.200:5060
16:05:51.162  [CM503003]: Call(1630): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.198:5062
16:05:51.121  [CM503003]: Call(1630): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.180:5062
16:05:51.116  [CM503003]: Call(1630): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.156:5062
16:05:51.087  [CM503003]: Call(1630): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.254.85:5060
16:05:50.980  [CM503008]: Call(1630): Call is terminated
16:05:41.676  [CM505001]: Ext.224: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:05:41.674  [CM503002]: Call(1630): Alerting sip:[email protected]:5062
16:05:41.665  [CM505001]: Ext.222: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:05:41.664  [CM503002]: Call(1630): Alerting sip:[email protected]:5062
16:05:41.659  [CM505001]: Ext.100: Device info: Device Identified: [Man: Yealink;Mod: T28;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T28P 2.61.0.70] PBX contact: [sip:[email protected]:5060]
16:05:41.658  [CM503002]: Call(1630): Alerting sip:[email protected]:5062
16:05:41.131  [CM505001]: Ext.225: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXP2100 1.0.1.110] PBX contact: [sip:[email protected]:5060]
16:05:41.130  [CM503002]: Call(1630): Alerting sip:[email protected]:5060;user=phone
16:05:40.972  [CM503025]: Call(1630): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5060]
16:05:40.959  [CM503025]: Call(1630): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5060;user=phone]
16:05:40.946  [CM503025]: Call(1630): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062]
16:05:40.932  [CM503025]: Call(1630): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062]
16:05:40.910  [CM503025]: Call(1630): Calling RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062]
16:05:40.846  [CM503004]: Call(1630): Route 1: RingAll805[Ext.100,Ext.222,Ext.224,Ext.223,Ext.225,Ext.226]@[Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5060;user=phone,Dev:sip:[email protected]:5060]
16:05:40.841  [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:05:40.839  [CM505002]: Gateway:[Patton Line 1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA05A875 R5.7 2011-07-01 H323 SIP FXS FXO M5T SIP Stack/4.0.30.30] PBX contact: [sip:[email protected]:5060]
16:05:40.837  [CM503001]: Call(1630): Incoming call from 6179485300@(Ln.10004@Patton Line 1) to <sip:[email protected]:5060>
16:05:40.799  [CM503012]: Inbound office hours rule (unnamed) for 10004 forwards to DN:805

 

[RichardCrabb1]

Perhaps the Patton is not set correctly for the ring cadence in your country? If this is the case then the timers for the inbound ringing may be slightly incorrect but close enough for it to work for most of the time.

Is this something that you can look at?

Kind regards
Richard Crabb