Call Duration

[oneroit]

Hi Guys,
i have a question with regards to call durations.
my client had one user phone an international number and by mistake pressed the conference button which put the call on hold. they then left the office with that same call running until the PBX timed out the call at 3 hours. Is there anyway i can do something on the PBX to end a call that is on hold after a certain time.

Thank you in advance for the feedback

 

[Alphabetic]

You could change the MAXCALLDURATION paramter from settings to reduce it if you wish.

Did the call sit on hold on the phone or was it parked? I assume on the phone if he pressed conference button?

you'd have to look at the settings on the phone to see if its possible.

 

[oneroit]

You could change the MAXCALLDURATION paramter from settings to reduce it if you wish.

Did the call sit on hold on the phone or was it parked? I assume on the phone if he pressed conference button?

you'd have to look at the settings on the phone to see if its possible.

Hi, thank you for the feedback.

yes, the call was put on hold via pressing the conference button.

i think i should change the MAXCALLDURATION on the PBX as it is a call center, and they should not be sitting on calls for so long.