Latest Android 3cx app no longer defaulting to TEAM when transferring

[Craig Reynolds]

Hi since the latest update Version 5.8 (build23)

1. When using the app and pressing transfer

2. Then pressing attended transfer:

3. it then opens the Keypad


Before the update this would open the TEAM to transfer internally
Please can there be an option in settings to default to TEAM

 

[ThomB_3CX]

Hi thanks for your feedback.

This behaviour did not change for Android. I went back 2 Versions just to confirm.
For your behaviour, simply tap on the lens icon in the dialer (bottom left corner next to the cancel button) or tap directly on Team in navigation bar and tap on the extension.

 

[Craig Reynolds]

Thanks for the fast reply @ThomB_3CX
Sorry for that miss information on the previous version. I an confident that it used to do this at some point.
Please could you take the feedback to add an option in the app it self? I am sure most transfers would be internal for most business.
Kind Regards
Craig

 

[Vali_3CX]

@Craig Reynolds

Post in thread 'Latest IOS 3cx app no longer default to TEAM when using transfer'

Friday at 11:33 AM

Nothing changed regarding this, you're mistaken it with the conference button.

• Vali_3CX

• 

 

[Craig Reynolds]

@Vali_3CX on my android phone if i press conference it opens the Keypad screen by default.
I feel both Transfer and Conference should open the TEAM page by default. Or a setting to choose

 

[Craig Reynolds]

Reference quote:

Post in thread 'Latest IOS 3cx app no longer default to TEAM when using transfer'

Today at 8:33 AM

Hello everyone,

We are experiencing the same issue. Almost all our call transfers are internal, so no longer defaulting to the Team view makes everyday call handling less convenient for our staff.

We confirmed the change by testing company iPhones running the old and new app versions side by side. The difference is specifically in the transfer workflow.

I also found this earlier thread describing a very similar issue:
iOS 18.6.4.690 – Transfer screen not showing internal extensions

At the time, 3CX acknowledged an issue and released a hotfix, which users confirmed resolved the...

• stauag

• 

 

[Craig Reynolds]

@Vali_3CX with reference to this degradation of usability as well as the IOS app:
https://www.3cx.com/community/threads/latest-ios-3cx-app-no-longer-default-to-team-when-using-transfer.138452/
I will add both to the ideas forum.

@Vali_3CX please can i have permissions to use the ideas forum?

 

[KyriacosS_3CX]

@Vali_3CX please can i have permissions to use the ideas forum?

You will need to request from a partner with the required level to post this in Ideas for you.