Call external number begin with "9"

[tobiastromm]

Hi, i'm having some problem with external calls that begin with 9.

I can dial any external number, except if it begin with 9, in this case i got Busy Tone.

3CX outbound rule for GXW4104 is 0, so, i need to dial 099XXXXXX.

PSTN gateway is GXW4104.

Any help is welcome.

Thank You.

 

[AndreasP_3CX]

Hi, please follow this guide to configure the gateway with 3CX Phone System http: //www.3cx.com/voip-gateways/grandstream-gxw-41044108/ - NO LONGER AVAILABLE.

 

[tobiastromm]

Had followed this step guide, note that I can dial any number, except if the number start with 9.

I can successfully receive calls too.

Calling 010325 for give you na example, working fine.

19:13:12.888 [CM503008]: Call(126): Call is terminated
19:13:12.623 [CM503007]: Call(126): Device joined: sip:[email protected]:5062;transport=udp
19:13:12.623 [CM503007]: Call(126): Device joined: sip:[email protected]:56736
19:13:11.935 [CM505002]: Gateway:[GXW-4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 2.0, Ch:8) 1.3.4.13] PBX contact: [sip:[email protected]:5060]
19:13:11.935 [CM503002]: Call(126): Alerting sip:[email protected]:5062;transport=udp
19:13:09.982 [CM503025]: Call(126): Calling PSTNline:10325@(Ln.10003@GXW-4104)@[Dev:sip:[email protected]:5062;transport=udp]
19:13:09.935 [CM503004]: Call(126): Route 1: PSTNline:10325@(Ln.10003@GXW-4104)@[Dev:sip:[email protected]:5062;transport=udp]
19:13:09.935 [CM503010]: Making route(s) to <sip:[email protected]>


Calling mobile number (error)

19:13:48.530 [CM503020]: Normal call termination. Reason: Server Failure
19:13:48.530 [CM503016]: Call(129): Attempt to reach <sip:[email protected]> failed. Reason: Server Failure
19:13:48.530 [CM503003]: Call(129): Call to sip:[email protected]:5062 has failed; Cause: 503 Service Unavailable; from IP:10.0.0.84:5062
19:13:48.483 [CM503025]: Call(129): Calling PSTNline:99228764@(Ln.10003@GXW-4104)@[Dev:sip:[email protected]:5062;transport=udp]
19:13:48.436 [CM503004]: Call(129): Route 1: PSTNline:99228764@(Ln.10003@GXW-4104)@[Dev:sip:[email protected]:5062;transport=udp]
19:13:48.436 [CM503010]: Making route(s) to <sip:[email protected]>
19:13:48.420 [CM505001]: Ext.904: Device info: Device Identified: [Man: Counterpath;Mod: Bria;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Bria Professional release 2.4 stamp 49381] PBX contact: [sip:[email protected]:5060;transport=TCP]
19:13:48.420 [CM503001]: Call(129): Incoming call from Ext.904 to <sip:[email protected]>

 

[lneblett]

I am guessing that the issue is related to the GXW still being set to a default for picking the line out. IN your example, you have apparently prepended a "o" to the dial string to indicate the route to the GWX. Once this is done, it looks like the 0 is stripped leaving you with number that you actually want the GS device to dial.

Unfortunately, your number is actually 992^^^^^^^ and the GXW is using the "99" as a command to send the call out line/port 2 given your "992" entry. it is a nice feature for troubleshooting as you can then manually select any port to force a call into.

The device allows you to change this setting. Look under channel page settings.
(following from manual)
Prefix to specify Port
(1 stage dialing method)
Default is 99.
Syntax to USE this feature: prefix# (that is 99) + ch# (could be anything from 1 to 8)
+ dialing# will result in this call forwarded to FXO port (ch#) immediately.

 

[tobiastromm]

lneblett.

It seems to be the problem.

I will make some tests and give you a freedback later.

Thank You.

 

[stash]

Hi tobias.


like lneblet said there is a prefix to specify port on the channels tab of your grandstream portal try to change that to any number and try to call out again


Thanks,

STASH

 

[tobiastromm]

Test done.

Dialing a number with 9 is now working.

Thank You for the excellent explanation!

Best regards.