Solved Call Failed

[EmersonP]

i have an Agent that she was trying to use it to gain audio as we always do, but this time it just came up with call failed. I hanged the station that she was pulling, I uninstalled the 3cx windows application and reinstalled it. I even had the agent reboot their computer. When I looked it up I read that it wasn't picking up a microphone or the computer had a Windows update. I checked the update and there wasn't one. I checked the settings and the computer picked up the headset with a microphone. I had the agent change headsets and the same thing helped. Any help I can get would be greatly appreciated.

 

[EmersonP]

i have an Agent that she was trying to use it to gain audio as we always do, but this time it just came up with call failed. I hanged the station that she was pulling, I uninstalled the 3cx windows application and reinstalled it. I even had the agent reboot their computer. When I looked it up I read that it wasn't picking up a microphone or the computer had a Windows update. I checked the update and there wasn't one. I checked the settings and the computer picked up the headset with a microphone. I had the agent change headsets and the same thing helped. Any help I can get would be greatly appreciated.

Update: This has been resolved. It ended up being a privacy setting where no applications could access the microphone.