Call Flow Designer Questions

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ashCIT

Silver Partner
Basic Certified
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Oct 27, 2022
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Hey,

We have started using call flow designer and I had a few questions that I couldn't find the answer to anywhere else. For one client I have a basic flow in place with a date/time condition that transfers to different extensions depending on the day:

1. The default audio on a call is the 3CX hold music, is there anywhere we can change this audio to ring back audio for instance?
2. Call time - is there any way to adjust call time in the designer app as we only seeing calls ring for 10 seconds with no obvious way to adjust it.

Thanks!
 
I figured out the answer to question 2 but still need confirmation on question 1 if anyone can help?
 
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