Call Forward and Voice Mail Problem

[Hurz22]

Hello,

I'm very new to 3CX so I apolgise for my ignorance.
I have setup the system with 3 softphones and all outgoing and incoming calls are working well. However, the system refuses to forward a call to my mobile phone if the extension doesn't answer. Even though the Forwarding rules are set for all calls at all hours to be forwarded to the mobile. Instead it goes to voicemail. And voicemail is turned off altogether.

Can somebody please point me to a solution. Thanks very much!

 

[discovery1]

What version of 3CX are you running?
Configuration? OS?
Can you dial a mobile from the soft phone and does the call go through?
Post the logs showing the call details so we can see if there is anything strange happening.

 

[Hurz22]

I'm running version 7 on a Win XP machine. I can call out to mobile phones. I have no restrictvice outgoing rules set up.

Here is the log:

09:12:01.811 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

09:11:52.796 [CM503008]: Call(1): Call is terminated

09:11:37.077 [CM505001]: Ext.11: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4184.0] Transport: [sip:10.1.1.2:5060]

09:11:37.077 [CM503002]: Call(1): Alerting sip:[email protected]:5070;rinstance=414151cadd23624d

09:11:36.452 [CM503004]: Call(1): Calling: Ext:Ext.11@[Dev:sip:[email protected]:5070;rinstance=414151cadd23624d]

09:11:36.171 [CM503010]: Making route(s) to <sip:[email protected]:5060>

09:11:36.139 [CM505003]: Provider:[IInet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:10.1.1.2:5060]

09:11:36.061 [CM503001]: Call(1): Incoming call from 0283948404@(Ln.10002@IInet) to <sip:[email protected]:5060>

09:11:35.405 [CM503012]: Inbound out-of-office hours rule for 10002 forwards to DN:11


Thanks for your help!

 

[discovery1]

I'm running version 7 on a Win XP machine. I can call out to mobile phones. I have no restrictvice outgoing rules set up.

Here is the log:

09:12:01.811 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
09:11:52.796 [CM503008]: Call(1): Call is terminated
09:11:37.077 [CM505001]: Ext.11: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, unable-no-sdp, recvonly] UserAgent: [3CX Phone 7.0.4184.0] Transport: [sip:10.1.1.2:5060]
09:11:37.077 [CM503002]: Call(1): Alerting sip:[email protected]:5070;rinstance=414151cadd23624d
09:11:36.452 [CM503004]: Call(1): Calling: Ext:Ext.11@[Dev:sip:[email protected]:5070;rinstance=414151cadd23624d]
09:11:36.171 [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:11:36.139 [CM505003]: Provider:[IInet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:10.1.1.2:5060]
09:11:36.061 [CM503001]: Call(1): Incoming call from 0283948404@(Ln.10002@IInet) to <sip:[email protected]:5060>
09:11:35.405 [CM503012]: Inbound out-of-office hours rule for 10002 forwards to DN:11

Thanks for your help!

How does the call come in - Via the PSTN line?
How does it go out - do you have the VOIP provider set up with outbound rules?

From extension 11 you can call the mobile phone correctly? And ext 11 has the forward all rule set to send to external number.
If you enable voicemail but do not configure it will the call route outbound correctly?

Try turning the logging level to verbose and restarting the services - then copy the logs from a failed call here so we can see all the detail.

 

[ndl]

also how many outside lines do you have of whatever type, do you have the number of lines avilable to receive a call and make one at the sametime?