Call forwarding/flow

[xillion]

Hi guys,

I have a question regarding 3cx. We have a customer whom uses a pbx of ours in our datacenter. Due to internet connection issues on site it sometimes happens that the phones are offline at the customer. Is it possible with 3cx to redirect a call to a mobile number when the phone is offline? We now do this manually for the customer. But if it could be done automaticly it would help us and the customer big time.

Thnx in advance!

 

[Saqqara]

The only settings is for 'If I am busy or my phone is unregistered, forward calls to: ' under extension following rules - you can not separate busy or phone is unregistered'

 

[YiannisH_3CX]

And for the phone to be considered as unregistered by the PBX the registration timeout of the phone must expire so that could take up to 2 minutes after the connection goes down.