Hello, we have a Zillow page that lists a dummy number. When anyone calls that number, zillow has configured it to forward to one of our lines.
The problem is when this number is called on zillow, it calls our default route which is the receptionist.
I cant seem to figure out why calls are going to receptionist when zillow has configured it to go to the line assigned to a user.
I can see that our SIP is correctly sending the call through to 3cx with the right phone number, but when it reached 3cx, it goes to reception.
When we call the line directly, it works. So its just when a call is forwarded to this number that we have an issue.
Ive tried a few things but i cant get it to work. not sure why these calls are continuously getting routed to our mainline.
Any thoughts would be appreciated, thanks!
The problem is when this number is called on zillow, it calls our default route which is the receptionist.
I cant seem to figure out why calls are going to receptionist when zillow has configured it to go to the line assigned to a user.
I can see that our SIP is correctly sending the call through to 3cx with the right phone number, but when it reached 3cx, it goes to reception.
When we call the line directly, it works. So its just when a call is forwarded to this number that we have an issue.
Ive tried a few things but i cant get it to work. not sure why these calls are continuously getting routed to our mainline.
Any thoughts would be appreciated, thanks!
