Solved Call forwarding to external number

[itf-fry]

Hi All, we have a customer with a call forwarding setup to an external number. The forwarding works, it rings and goes into their digital receptionist but can't select any option. If we call the number directly it works. Anyone experienced this before? Thanks

 

[TheodorosG_3CX]

How are you forwarding the call? Is it from the forwarding rules of an extension?

 

[itf-fry]

Thanks for getting back to me. Yes, ext > Forward to mobile. The customer has two other call forwarding set up, but they work fine as it doesn't call into a digital receptionist.

 

[TheodorosG_3CX]

Do you also have the Ring My Mobile option enabled?

 

[itf-fry]

Yes, it's enabled.

 

[TheodorosG_3CX]

Can you please disable this option and make another test?

 

[itf-fry]

Fixed! Thanks for your help!

 

[TheodorosG_3CX]

Glad to assist