Solved Call Forwarding to Group

[comfident]

Hi,

Each extensions is configured within Admin Portal to forward the calls to groups for status "no answer", "DND", "away", ...
When an employee change within PWA the forwarding rules, he can't set it back to the group.
The groups are not available to select.

How can an employee change back his forwarding rule to the original group?

Regards

 

[GeorgeP_3CX]

Hi @comfident,

When you say the user is unable to select a group, you are referring to the extension groups or to a Call Queue, Ring Group?

 

[comfident]

Hi,

I mean a ring group or call queue is not selectable for the employee.

 

[GeorgeP_3CX]

Hi,

I mean a ring group or call queue is not selectable for the employee.

Navigate to Management Console >> Settings >> Options and check if option "Hide System Extensions (IVR, RingGroup, Queues and FAX) from 3CX Apps Company Phonebook" is enabled.

If so, disable the option and let us know if you can select the Call Queues and Ring Groups now in the 'Forwarding Rules'.

 

[comfident]

That was the cause.
Thank you for the information.
You can close this thread as resolved.

Best regards