Solved Call history and attended transfers

[lbonjean]

Hi,

When a call was transferred to me attended, I see in my call history the name of the person that transferred the call to me, but not the name/number of the person I spoke to. During the conversation the display of my client was updated correctly.
If the call was transferred to me attended, it is correct.
Is that by design?

Thanks,

Luc

 

[ChrisC_3CX]

If you're referring to the Call History entry for an attended transfer on the 3CX Webclient or 3CX Desktop app then do note that this behavior has always been this way. We currently have no information on whether or not this will change in the future, but in the meantime, you might want to consider upvoting the below feature requests to help push them up the list:

https://www.3cx.com/community/threads/show-caller-details-when-attended-transfer.48925/
https://www.3cx.com/community/threa...-b-number-is-shown-instead-of-a-number.74442/

 

[lbonjean]

Thanks, I pushed it