Call History incomplete

[VSC]

If I look into my call history I see all calls that reached my extensioni directly but if I am called by our frontdesk and they handover an external call to me this call is not listed at all.

How can I (as a user) get a full call history list?

 

[Alphabetic]

This is by design.

you could try enabling "Supports re-invites"

you can upvote this ideas request to try get it implimented

https://www.3cx.com/community/threa...-b-number-is-shown-instead-of-a-number.74442/

 

[VSC]

This is not what I am talking about. The transfered call does not appear in the call history list at all. It is missing.

 

[Alphabetic]

Correct, it will show the reception.

 

[ChrisC_3CX]

@VSC

I believe @kieferschild is indeed talking about the same thing:

Example:
1. Incoming call from external number 123456789 goes to extension 100.
2. Extension 100 calls 200 and does attended transfer to extension 200.
3. Extension ends the call.
4. Extension 200 in call history only sees call with 100.

Please correct me if I'm mistaken.

This is indeed expected when using the 3Cx Webclient or Desktop App.