Call history is missing and not logging calls.

[IT Ingenus]

Hello,

I have a user who desktop client doesn't seem to log or load call history or missed calls. It was working a few weeks ago nothing has changed, i uninstalled it and reinstalled the latest version, and this is the only person that is experiencing this issue. Any ideas please and thank you in advance! Web client isn't call logs either.

-Victor

 

[ChrisC_3CX]

Can you see call logs for that extension in the "Management Console >> Call Log" section?
Are call logs the only thing missing? Can you see everything else such as other extensions, contacts, etc?


Please also let us know what version your 3CX PBX is, what OS it's running on and where it's hosted(on-prem, Hosting provider, etc)

 

[IT Ingenus]

So i checked the Call logs seems like it just stuck on loading. the call logs are the only missing, the user can see contacts, extensions, BLFs. The system is the 16.0.8.9, Windows 10 on perm.

 

[ChrisC_3CX]

Could you perhaps try running a Call Report and check for calls of that extension?