Hi,
I am sure this is probably default behavior however. We have a customer who is on 3CX V18 On-Premise with Fanvil X4 handsets. When they are short staffed, users who aren't in the main call group are hearing the calls ring and dialing ** to pickup a ringing call. They are a solicitors so sometimes need to go back to the call in their history and call it back, however when they use call pickup they only see the action of dialing **, not the call they have been on. This is available within the call logs on the server, however they all don't have access to this and would ideally like to see it in their history.
Is there a way to do this? Or is this the default behavior and not much of a way round it? They are using queues so if it becomes a big issue we can get them logging in and out when they short staffed.
Many thanks
Neil
I am sure this is probably default behavior however. We have a customer who is on 3CX V18 On-Premise with Fanvil X4 handsets. When they are short staffed, users who aren't in the main call group are hearing the calls ring and dialing ** to pickup a ringing call. They are a solicitors so sometimes need to go back to the call in their history and call it back, however when they use call pickup they only see the action of dialing **, not the call they have been on. This is available within the call logs on the server, however they all don't have access to this and would ideally like to see it in their history.
Is there a way to do this? Or is this the default behavior and not much of a way round it? They are using queues so if it becomes a big issue we can get them logging in and out when they short staffed.
Many thanks
Neil
