Call journaling - What happens if the request fails

[CGEMINI]

When 3CX calls an API to record a answered call what happens if the endpoint is unavailable ?
Our integration is a customer on to an API. But I'm considering getting 3CX to post to an Azure HTTP function instead which will put a message on a queue for a worker process to pick up and call our internal API. That way if our API is offline it will catch up once the API is back again.

I'm guessing that if the journaling request fails the data essentially gets lost and 3CX does not queue it and retry ?

 

[TheodorosG_3CX]

That is correct, this will not be kept on a queue since the PBX will receive the connection error from the CRM.