Call journalling issue

[dlr]

Hello,
we're baking a custom crm integration and would like to have call journaling.

We are facing a strange issue. As far as we could understand from our tests : when we make a call with less than one minute duration, our journaling call endpoint is called by 3cx but if the call lasts more than 1 minute, call endpoint is not called but contact look up is called instead.

Any idea ?

Many thanks
David

 

[edossantos]

Contact lookup is called before Call Journaling if there is no contact in cache. So it might be normal that after 1 minute the contact lookup is triggered first. But Call Journaling should be triggered after that if a contact is found.

You can check what's going on by enabling verbose logs from the 3CX Console > Dashboard > Activity Log > Settings, and then checking the 3cxSystemService.log file.

 

[dlr]

Hello,
thank for you help it solved the problem : i need to make distinction between two different use cases.

Thanks a lot