Call Journalling Recording Multiple Times?

[TahdenHerra]

I have been working on the AutoTask CRM and integrating with 3CX, I have been able to successfully pull up contacts, Report Calls, Report Chats. All of this works within the CRM Template Application. However, when I import it into 3CX and make a test call, I see multiple entries created for the Call Journalling in the CRM. (Seems to be the same number of contacts that are relating to the number being looked up)

I believe this is due to the way that Autotask has its contacts/phone numbers. so, the company number shows up both under the company and under the contact. I believe what is happening is that all the contacts are matching because of the company number and then it is iterating through on the call journalling to all the other contacts.

I am sure that I am just overlooking something at some point... I know I am 99.99% there. Just need to have it only record one contact record. I have tried the SkipIF [ResultCount]>1 however if I do this then no note is made.

I have uploaded the Template that I have created, I apologize as I am newer to API/XML so if you are more familiar it might be blatantly obvious as to what I am missing...

 

[ArtVandelay]

you ever find the fix for one journal entry instead of every contact matching the phone #?

 

[Evolute IT]

you ever find the fix for one journal entry instead of every contact matching the phone #?

It should already be like this if the template is built properly, which I am guessing it isn't, as it wouldn't do that.