Call Log phone number formatting

[francisco.techpro]

Hi All,


Wondering if anyone can guide me on how to make the needed changes so that in call log section, Caller ID will show up exactly the way an external caller dialed the number.

Say for example, +6112345678,100 should be displayed in Caller ID as it is. This is for reporting and integration to a CRM purposes.

Let me know how to achieve this. Thanks.

 

[xcobean]

Hello, there are two ways you can handle this.

1. you can ask your sip trunk provider to send you numbers in E164 format.
2. You can use the option in Admin > Voice and Chat > Select SIP trunk > Options > Tick the box for Convert Inbound Caller ID to E164 format. - For Version 20
For version 18 > SIP Trunks, Select the SIP Trunk > Press Caller ID Option then tick “Convert Inbound caller ID to e164 number format”

 

[VoIPTools]

Please explain the ",100" in your example. You can name your inbound rules and have that display...