hello,
i check " call log " to see who hanged the call in our queue to track what cause the call to be lost, agent or the customer. i determine by seeing " Terminated by xxxx ". is this the best way to do so ?
what does terminated by caller or agent's extension means ? also, is lost the same as abandoned ?
for example:
Lost Call in Queue Call Center (xxx) from Caller ID 'xxxxxxxxxxxx' Queue: xxx[Call Center] caller: xxxxxxxxxxxx ? what does this mean ?
i check " call log " to see who hanged the call in our queue to track what cause the call to be lost, agent or the customer. i determine by seeing " Terminated by xxxx ". is this the best way to do so ?
what does terminated by caller or agent's extension means ? also, is lost the same as abandoned ?
for example:
Lost Call in Queue Call Center (xxx) from Caller ID 'xxxxxxxxxxxx' Queue: xxx[Call Center] caller: xxxxxxxxxxxx ? what does this mean ?
