Call Logs Empty

[JamieTalbot]

Hi,

I am wondering if there is an alert within 3CX I can turn on to notify me when the call log stops working?

Yesterday I had an issue where calls were not logging from 10:30PM until I rebooted the 3CX Windows Server.

If anyone has any ideas about this it would be very much appreciated.

Best Regards
Jamie

 

[PierreS_3CX]

Hi,

All notifications can be found in Parameters > email > notifications. In this scenario, Call logs issue can't be notify.

If you can often notice this problem please set the logs of the pbx in verbose + "Keep backup of log files for" 5 or 10 days, in the management console 3cx > Activity log.
Then generate a support info package (management console>Support(top right)) and submit it by ticket to the Support Team.

 

[ipt_dude]

Today, I see that our Enterprise edition 18.0 (Build 418) stopped generating call logs, Activity logs and when I run reports - we get 0 on everything.
Is there a specific service I can restart to resolve this ?