call logs not showing

[MAGTEL SYSTEMS]

After uploading/restoring the backup, the current call logs are not showing. Also, no new call logs are being generated or displayed now

 

[Alejandro_3CX]

Hi, from the event log is there any error? does the system have enough disk space? if you go to the reports menu -- call log --- are there call logs or is the issue only from the web client call history?

Try to set the pbx logs in verbose mode, restart the 3cx database server, then from dashboard, click on database optimization, after that make a call between two users and check.

If there is not anything in the call log, then from dashboard get the support info, open the logs folder and validate in the systemservice.log and managementconsole.log if there is any exception,error in the database

Also check the postgresql logs in /var/log