Call Management Issue - DND

[Nuckin Futs]

Hi Peeps!

I have been scratching my head with a V20 install to which the client wishes to be able to put the DND (or similar) on a Yealink desk phone to force calls to go to Voicemail at will.

The user is a member of a RG Ext. which makes things tricky and they also use Office Hours schedules too.

Any ideas?

Cheers,

Nuckin Futs

 

[TheodorosG_3CX]

They want to Force the PBX to globally use Out Of Office hours?

 

[Nuckin Futs]

I guess another way of putting it, enabling the Dept's Out of Office Hours schedule on demand.

 

[TheodorosG_3CX]

This can be achieved from the Web Client where they can set a temporary status for specific department.

 

[Nuckin Futs]

Yep, i am aware of that however it's too hard for this customer to do this hence request to use the DND or BLK key on the desk phone.

 

[TheodorosG_3CX]

This option is only from the web client but if you want to do this globally for all departments you may also consider the Call API option as per guideline here.

 

[SweetAction]

You could hack this in via a BLF that calls a webhook. The webhook executes a script via 3CX XAPI to change office hours.

I have not tested, but should be doable.

 

[Nuckin Futs]

Great idea, i'll pitch that idea, short of that i'll just ask them them to use the "Override Office Hours" feature in the Web App to accomplish this task.

 

[TheodorosG_3CX]

Let us know the outcome