Call Management Software

[Jases Brown]

We are attempting to sell 3CX to a client that is currently using the Akkadian Labs call management system that they have grown accustomed to. It seems that the 3CX webclient and softphone are both a bit limited in comparison. Are there other 3rd party call management software packages that you guys are using with your clients? This is a selling point.

 

[VoIPTools]

Perhaps you could share where you think the 3CX clients are weak (in comparison) and we can offer either ways to accomplish what you are looking for or offer suggestions on how we could enhance the tools to better meet your customer needs. There is no API for adding functions to the user interface of either the web or Windows clients directly, but we might be able to add some functionality in other ways.

 

[Jases Brown]

Currently drag and drop will only do a blind transfer. Let's say once you drag the call, a popup window appears to say blind, attended or xfer to VM. Something along those lines. Also, they currently have the ability to color code their various groups. Very helpful for them as they have many groups. Also, park is missing from the receptionist view of softphone.

 

[VoIPTools]

All reasonable suggestions. I would push these suggestions over to the ideas forum. We might be able to add new functions to the user interface like SMS texting, but there is no API for adding capabilities to the existing features.