Call Monitoring in 3CX Version 20

[ivo_lauro]

Hello 3CX Forum,

After upgrading to Version 20 and granting user access to view all departments calls, it seems the system owner can no longer monitor all ongoing calls via the dashboard.
Has this feature been intentionally removed, or is there an alternative approach now?

Thanks,

 

[VoyantPhone]

Need to know the same thing. Anybody?

 

[SweetAction]

Per https://www.3cx.com/docs/manual/access-roles/



system owner cannot show calls to group members

 

[Hadi Bazzoun]

I can see that on the link https://fqdn/#/office/system/active-calls can view all departments calls.
VERSION = 20.0.1.673

 

[TheodorosG_3CX]

Active calls are available in the latest V20 SP1.

 

[Hadi Bazzoun]

Active calls are available in the latest V20 SP1.

It's an important feature

 

[TheodorosG_3CX]

The Active Calls option is there in Update1 however it was mentioned that you cannot see calls from the Panel section.
Are you trying to monitor calls from another System Owner?