More v18 features returned including caller ID exceptions.
The first update for V20 is available. Not only does it introduce new functions and a new CRM it also brings back some V18 features which hadn’t made it to the final release. Furthermore, we’ve made drastic improvements to the backup and restore capability.
50% Faster Backup & Restore = Improved Failover
We’ve optimized the backup and restore capability making it much faster to perform backups. This means your system downtime will be 50%* shorter than before - enabling you to take more frequent backups. As a result, your standby 3CX machine for your failover setup will always be running on a more recent backup of your system.
These are the approximate performance improvements based on a 7 gig backup file:
Restore
- OLD = 10-15mins (including maintenance)
- New = 5-8 mins (including maintenance)
Backup
- OLD = 11-20 mins
- New = 2-3mins
*Based on a 7 gig backup file
V18 Features Returning to V20
Some features had not made it to the final release last month. Now we're in the process of bringing them back. Below is the list of features included in this update:
- Active Calls View
- Configure multiple Fax numbers that can route to different email addresses
- SRTP option per extension
- TLS for Generic SIP Trunks - upload a certificate and configure TLS on generic trunks
- Configure presence for Bridges
Scheduled reports will be available in Update 2.
OOO But Not For All - Add Exceptions to Your Hours
With Update 1 users can add caller ID exceptions to their working hours. Exceptions to your hours could include your boss or a VIP customer - or maybe even your mother in law - to never take her calls :-)
For example, if there’s a VIP customer you don’t want to miss a call from, regardless of your working hours or whether you’re on a break, add their number to the exceptions list. You can do the same for people you never want to talk to and always send them to Voicemail.
See how to configure exceptions in the Web Client manual.
New Integration with Pipedrive CRM
Pipedrive CRM is the latest addition to our list of natively supported CRMs. Pipedrive is a sales customer relationship management tool with thousands of users around the world.
Configuration and setup with 3CX V20 is effortless. See how you can configure Pipedrive with 3CX.
Other Improvements
- Backup of Audit logs
- Improvements in support info
How to Get It
From the admin console click on the latest update: "New V20 Update 1 BETA."
View the complete changelog here.
Join the V20 discussion in our dedicated Partner or Customer Forums. Follow us on X and LinkedIn to stay-up-to date on further developments.
