Call not being terminated

[tester777]

Hello

there is a call that only took a couple of minutes. However according to the 3cx interface it is still running.
Status is still "Talking". However it is not. Also via "Active Calls" i can not terminate it via the "X".

You also had this behaviour of this before? Do you know what could be the cause?

Thanks

 

[YiannisH_3CX]

Hello @tester777

There are a few different reasons for a call getting stuck. Most probably it did not terminate correctly because one of the 2 sides did not receive a BYE or a 200 OK message.
If this has not happened again i would wait for a quiet time where no other calls are active and restart the SIP server service. That should terminate the call.
If this happening often then you should look more into it.