Call not logged into Zoho CRM

[kiran.patil]

Hi,

I have integrated 3CX with Zoho CRM. I can add contact from 3CX into Zoho CRM. But when we a make call from 3CX to a contact in the CRM the call is not getting logged into the CRM,
Call and Chat journaling has been enabled in the 3CX management console. Can you please help me to so the call can be logged into Zoho CRM.

 

[edossantos_sipcaller]

You will need to enable verbose logs in 3CX, then make a test call to reproduce the issue, and check the 3cxSystemService.log file. In this file you will see the interactions between 3CX and the CRM, and any error while reporting the call will be visible there.