Hi there,
We've seen very unusual behaviour on the call recordings and ad-hoc conference.
Every user is set to record calls - we are on the enterprice plan - call recordings are set to always record.
Following scenario applies regardless from where the users are making the call from (either phone app, webclient or desktop app - result is the same):
Normal scheduled conf calls are being recorded normally but these are not.
We're on latest stable version of 3cx Enterprise Annual 16.0.5.611License on debian
Linux 3cx 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u4 (2019-07-19) x86_64 GNU/Linux
We've tested this also with 2 different sip trunks and the effect is the same.
We need a resolution as soon as possible please?
Thanks
We've seen very unusual behaviour on the call recordings and ad-hoc conference.
Every user is set to record calls - we are on the enterprice plan - call recordings are set to always record.
Following scenario applies regardless from where the users are making the call from (either phone app, webclient or desktop app - result is the same):
- User 1 (ext 35) calls external number 0770000001
They have a whatever length chat lets say 2 mins.
This is recorded. - User 1 (ext 35) decides to join a participant 0770000002
The call recording from step one is ended and a new file is presented.
This file is blank and not recorded and has a size of 46bytes every time.
This leg of the call is not recorded at all - Whatever else actions happen on the call e.g. removing a participant then adding others have the same effect
Following legs of calls are not recorded either and they have the size of 46Bytes too.
Normal scheduled conf calls are being recorded normally but these are not.
We're on latest stable version of 3cx Enterprise Annual 16.0.5.611License on debian
Linux 3cx 4.9.0-9-amd64 #1 SMP Debian 4.9.168-1+deb9u4 (2019-07-19) x86_64 GNU/Linux
We've tested this also with 2 different sip trunks and the effect is the same.
We need a resolution as soon as possible please?
Thanks
