bug

  1. Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    Hello, We are experiencing intermittent AI transcription failures. Environment: - 3CX V20 Update 9 (Build 995 Release) - AI Plugin 1.4.48 - AI Edition - On-Premise Windows - OpenAI - Whisper (Speech-to-Text) - GPT-5 nano (Analysis) The system worked correctly for several days. Now...
    • MG_SI
    • Thread
    • ai integration bug openai recording transcription v20 whisper
    • Replies: 3
    • Forum: AI

  2. Missing calls from call report (bug?)

    Using the 3CX API I have the previous week (Monday 00:00 to Friday 23:59) call reports download every Monday morning. I was double checking some call numbers while working in Power BI and noticed a descrepency in the number of calls. I manually ran the 3CX call report using the 3CX web console...
    • ASTERHC
    • Thread
    • 3cx call report bug bug report bugs call report call reporting call reports
    • Replies: 6
    • Forum: Phone System / PBX

  3. Will Debian 13 fix the SBC HA Cluster Breakage Issue?

    In reference to the SBC High Availability docs and quoting from the last bullet point of "Known Issues and Limitations" I have this exact issue when doing Ethernet switch firmware updates. A couple of weeks ago I did a switch firmware update, and both SBCs in a HA pair were not able to be...

  4. 3CX V20: Doubled up country codes.

    Ever since upgrading to V20, yealink phones have had some difficulty dialling back numbers from their call history. Their call history contains 'Caller ID's, which, as far as I can understand, are not actually 'phone numbers' in a SIP message, but just pieces of text that can be just about...
    • net-products
    • Thread
    • bug international dialing code outbound rules v20
    • Replies: 0
    • Forum: Yealink

  5. V20 Update 3 Alpha

    I just wanted to share some bugs that we have come across with Update 3 Alpha: Users cannot hear the callee after taking the call off of hold. Building a Default Outbound Rule can no longer have a blank Outbound Caller ID. On V20 U2, if the rule was blank, it was used to take the main trunk...

  6. 3CX V20 Trunk Call Routing

    I've had multiple trunks running with the same registrar / server working for a while in V18. Since V20, I am unable to run multiple trunks going to the same SIP server without 3CX appearing to get 'confused' and routing calls all through the same trunk and destination regardless of the...
    • chrism_ctai
    • Thread
    • bug routing trunk twilio
    • Replies: 3
    • Forum: Other

  7. problem with Live Chat

    Hi, This problem is happening on a hosted instance, but I can't post in that section it says I don't have a hosted incense. I configured Live Chat to request the name and email of the client, but it didn't apply it, the client can start the chat or the call without providing the required info...
    • zakaria m
    • Thread
    • bug live chat require name and email
    • Replies: 5
    • Forum: SMB

  8. Solved Status SYNC issue with Yealink firmware version 96.86.100.5

    Yealink T54W DND status is not syncing with the server with 96.86.100.5 firmware version. When I downgrade to version 96.86.0.70, it works perfectly. I tried turning off and on the "key_sync" feature as well. Nothing works. Need solution to this URGENTLY. Thank you.
    • Wunan
    • Thread
    • bug dnd key_sync
    • Replies: 4
    • Forum: Yealink

  9. 3CX Android green timer + media interaction issues + Bluetooth mode issues

    Hi, I have an issue with the android app, including safety concerns. But when I wrote my forum post it wasn't letting me post it due to being flagged as spam or inapropate. I'm not sure why, but I've attached what I originally wrote as a text document. Please see below, thank
    • Keyford
    • Thread
    • android app bug
    • Replies: 3
    • Forum: Android

  10. [Bug/Regression] UI does not allow for wildcard website url

    Both in the admin console and the webclient admin does the validation not allow the * character to be in the website url field. A search on this topic in the forums revealed that wildcard support was added, so this should be possible.

  11. M365 user sync will sync blocked users

    We managed it to get the O365 user sync up & running. But it seems like that users of O365 will be synced even if they are blocked within O365. 3CX does indeed recognize that the user is blocked since you could not exclude a user within 3CX once blocked. For us this is a bug, users which are...
    • jmu
    • Thread
    • bug office 365
    • Replies: 1
    • Forum: Office 365

  12. Holiday Prompts V18 Update 5 Beta

    Hi there, I just noticed that when there is a holiday set in this beta of 18.5, there is no holiday prompts. Instead, there is dead silence. I also noticed the issue with a call flow in place. If I remove the holiday from the settings, everything works as expected. I can figure it out using...
  13. LapiXo

    Web Client Notifications Not Working with CHROME

    I'm having issues with webclient notifications using Google Chrome, they just don't work. I've enabled them on site settings. I've forced enabled system notifications on chrome and on Windows. They just don't work, I only get sound notifications, which is not always enough. On Firefox...
    • LapiXo
    • Thread
    • 3cx bug chrome notifications problem webclient
    • Replies: 4
    • Forum: Web Client

  14. Solved Avaya phone will not provision with recent 3CX version, "No call server address", bad web browser?

    I am not entirely sure when this started occurring (currently running v18.0.4.965), but my Avaya 96xx phone rebooted the other day, and it wouldn't provision itself (it just said "no call server address"). After doing a tcpdump to watch the DHCP + HTTP provisioner traffic from my phone to my...

  15. Recording Lost/Inaccessable in GUI

    Good Morning, I'm wondering if anyone else has experienced this issue. Agent calls are automatically recorded, when on calls agents will very frequently (~75% of the time) have to transfer or conference in another line. When they transfer/conference, the recording is stopped/broken. The end...

  16. Strange bug exporting and importing ip blacklist JSON: entries missing

    Hello all! I'm facing a strange bug using the ability to export / import IP blacklist on my 3CX System: when reimporting, some entries are not being imported. The missing entries exists in the exported JSON PBX Version: 18.0 (Build 965) My steps to reproduce: export IP blacklist as JSON and...

  17. Solved 3CX 18.0 Update 3 (build 461): Bug in "IP in Blacklist"?

    Hello everybody, I have an installation of 3CX updated to version 18 Update 3 build 461. For some time, in the "IP in blacklist" section, I happen to want the subnet of an address that has been blacklisted, but using the insertion by range (e.g., xxx. xxx.xxx.0 / 24), I get an "IP already...
  18. COHO Digital

    Solved Bug: Hardcoded Years for Holidays

    3CX Version: 18.0 Update 3 (Build 461) Operating System: Debian 10 Issue: Cannot schedule holidays beyond 31 December 2025 Severity: Low Steps to Reproduce: Management Console Settings Timezone & Office Hours Settings Add (under Configure Holidays) Current Behavior: Drop-down list of years...

  19. Not able to pass EntityId and EntityType to SQL during Call Reporting #2

    Creating new thread for this issue since the old one was accidently closed. Old Thread: https://www.3cx.com/community/threads/not-able-to-pass-entityid-and-entitytype-to-sql-during-call-reporting.86233/#post-406638 Respond back to @edossantos "The call being recorded or not shouldn't make any...
    • LEAD
    • Thread
    • bug crm integration mssql
    • Replies: 2
    • Forum: Other

  20. (Tiny) Bug in Android App (Mailbox autoplay's after missed call)

    Hi! I just found a tiny Bug in the Android App. [18.0.3.17] When you open the Mailbox and listen to one entry and have that player still open and someone calls and hangs up, it starts playing again. Expected: not playing. Maybe you could put that in a patch. Regards, Sibul P.S. 2. We...
    • Sibul
    • Thread
    • bug bug report
    • Replies: 7
    • Forum: Android
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