Call or Registration to 1234@(Ln.10000@name) has failed. IP replied: 403 Wrong login or password; from IP

[pks-team]

Hello,

I have a customer that can redirect his calls to his mobile phone, when he uses his Telekom SIP Trunk (using the status in the Webclient).

Extensions though using another SIP Trunk (WOBCOM) will not work. I get the message in the event log "Call or Registration to 1234@(Ln.10000@name) has failed. IP replied: 403 Wrong login or password; from IP"

On both trunks, CLIP no screening is active (at least that is what WOBCOM is telling me). So I suppose it has something to do with parameters in the trunk settings. Can anybody help?

Regards

Norbert

 

[pks-team]

Any help on this?

 

[YiannisH_3CX]

Hello @pks-team

I would suggest contacting your provider and asking them why you are receiving this message. Since Wobcom is not a supported provider and we haven't tested them we don't know what the correct settings are. It is best to contact them and ask them what they expect to see when the forwarding takes place.

 

[leejor]

Is the call actually being sent out to a 4 digit number??

When doing call forwarding, be certain that the caller ID sent, especially if the call originated from another extension, is a valid PSTN format number. Due to the amount of SPAM calls (and new regulations), many providers now block calls with invalid (PSTN format) caller ID.