Call Park issues with Yealink T42

[TonyElse]

Hi

We have a client with 3CX standard edition running at version 15.5.5. The client wishes to use call parking, however using

Transfer
*0 (0-9) "send" its not working. The handset gives " Forbidden" in the display
The features is enabled for the users, for Call Park does work from the users 3CX Windows phone , working in CTI mode.

Any suggestions would be greatly appreciated,

Tony Else

 

[GiannosC_3CX]

Hi Tony,

Please follow this link https://www.3cx.com/blog/voip-howto/blind-attended-transfer-yealink-t42-t41/ and let us know which of the two methods are you using (Blind or Attended transfer)?

 

[Matthew Coppin]

Hi Giannos,

I work with Tony and I am replying on his behalf.

I can confirm that we are using the "blind" transfer method in this scenario.

Thanks,
Matthew

 

[GiannosC_3CX]

Hi Matthew,

I have sent you a P.M, please check your inbox.