Call Pickup After Answered Call in V20

[mariojr]

Hi,

After upgrading to 3CX V20, we can no longer pick up a call once another extension has already answered it.

Both extensions are in the same department and have full permissions (Receptionist and System Administrator roles). Pickup works while the call is ringing, but as soon as it is answered, the option disappears completely.

Was this behavior changed in V20?
Is there any way to allow one extension to take over an already answered call (not barge-in)?

Thanks in advance.

 

[NikolasA_3CX]

Hi @mariojr

You cannot pick up a call that has already been answered, but if you have the correct permissions, you can instead transfer an answered call from the panel by right-clicking on the call and choosing transfer. Then you transfer the call to another extension.