Call Pickup behaviour

[Alphabetic]

Hi all

Just questioning the *20* call pickup feature and expectations.

Should it be that anyone can use *20*?

I've just set up a new user with user role and added it to a dpt.

Had a system owner make a call and im able to pick up this call.

this is all my new user has:

 

[lancerichards]

Hi @Alphabetic

To use Pickup, you must be Reception or higher permission

You can see this in the Access Roles document
https://www.3cx.com/docs/manual/access-roles/

Best,
Lance