Call Pickup with Yealink phones not working since upgrade to v20 update 2

[Matt Waechter]

Moving this to a new thread instead of high jacking an old one:

I just upgraded a client to Version 20.0 Update 2 (Build 715 Release) and they are unable to pickup at this time in their service department (old school and against a queue). I set users to "receptionist" and "manager", but this did not resolve. I have the users in the same department.

I did notice I CAN pickup calls using the web app, but not from cell phone app or desk phones (Yealink T54W).

This was all tested with the same three extensions.

 

[TedCX]

Hi,

We have the exactly same issue. Our client's Yealink phone T48U ring for split of seconds and dropped. It works with web client.
This happend only after upgraded to v20. The Yealink phone has behind SBC (Windows). Can 3cx technician please advice a workaround?

 

[JohnS_3CX]

Hi,

We have the exactly same issue. Our client's Yealink phone T48U ring for split of seconds and dropped. It works with web client.
This happend only after upgraded to v20. The Yealink phone has behind SBC (Windows). Can 3cx technician please advice a workaround?

Perhaps some confusion here. Pickup is when you dial a code to answer the call of another extension. But you are saying you cant answer the T48U because it stops ringing which is a separate issue. If you still have the issue, don't restart services / machine and let me know so we can advise.

 

[JohnS_3CX]

Moving this to a new thread instead of high jacking an old one:

I just upgraded a client to Version 20.0 Update 2 (Build 715 Release) and they are unable to pickup at this time in their service department (old school and against a queue). I set users to "receptionist" and "manager", but this did not resolve. I have the users in the same department.

I did notice I CAN pickup calls using the web app, but not from cell phone app or desk phones (Yealink T54W).

This was all tested with the same three extensions.

Looks like yours got hijacked now Matt

Let's check the specifics:

- License type?
- Role of user whom's call you are trying to pick up?
- Pick up method which fails (describe the steps)

 

[Matt Waechter]

Looks like yours got hijacked now Matt

Let's check the specifics:

- License type?
- Role of user whom's call you are trying to pick up?
- Pick up method which fails (describe the steps)

John- I changed user roles to receptionist, and it is now working.

 

[JoshWS]

John- I changed user roles to receptionist, and it is now working.

I believe this was probably as the user didn't have operations selected in the view tab. I have come across this earlier this week!