Call pops on internal calls

[JetWave]

Hi, I tried searching through existing posts and I couldn't find anything so I'm sorry if this is answered elsewhere. I have a potential client that did a horrible job with their phone number formatting in Salesforce. They have about 8 different ways their phone numbers are loaded, and I've only gotten call pops to work on exact match (yes, I tried last 6 or 7 digits but it won't match all types). And the only way I got this working was to change the in the 3CX webclient to "Auto launch a custom contact URL using variables".

I'm getting great contact matching with this method as I'm using a Salesforce Classic global search string with parameter %CallerNumber% and its notifying when connected.

My only problem now is this is trying to call pop on even internal calls. Is this normal behavior? Or a product of my switching the method to auto-launch a custom contact URL using variables?

Thanks in advance

 

[Evolute IT]

That's to be expected with using the custom URL. You can, however, create your own CRM template to program your own behavior.

 

[JetWave]

Okay, thank you, that's what I was afraid of. Seems my workaround will have a negative side-effect. I'm not familiar enough with programmatic language or XML to make my own template, I'll have to look around externally to see who could do this.

 

[Evolute IT]

Okay, thank you, that's what I was afraid of. Seems my workaround will have a negative side-effect. I'm not familiar enough with programmatic language or XML to make my own template, I'll have to look around externally to see who could do this.

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