Call Processing Script not found under Destinations in Call Handling V20

[ACL]

Hi Experts,

I’m encountering an issue with my 3CX system, which is running Version 20.0 Update 2 (Build 715 Release). It appears that the option to select a call processing script under the "Destination" settings in Call Handling is missing. I’ve also observed this issue when adding ring groups, queues, and digital receptionists.

Context: I’m trying to configure call handling settings and would like to utilize call processing scripts for more customized call routing. However, the option to select or configure these scripts seems to be absent in my current setup.

Questions:

1. How can I enable or restore the option to select call processing scripts in the Call Handling settings?
2. Is this a known issue with Version 20.0 Update 2, or could it be related to my specific configuration?
3. Are there any specific steps or settings I should check to resolve this problem?

Additional Details:

• 3CX Version: 20.0 Update 2 (Build 715 Release)
• Issue Observed: Missing call processing script option under destination settings

Thank you in advance for your insights and assistance. I look forward to your responses!

 

[TheodorosG_3CX]

You can assign the DID or Sip Trunk directly to the call processing script, this will make the check and route the call accordingly:

 

[ACL]

Hi Expert,

I just realized that our Parameter for MULTICOMPANYMODE is set to 1 (Enabled). After we enabled the the multi-company mode, the call processing script cannot be found under the drop down list. But if we disabled it, we can find the call processing script option under the drop down list again. Is this normal or any other configurations/settings we need to change to enable this call processing script option with the features of enabling the multi-company mode?

 

[TheodorosG_3CX]

This expected in multicompanymode as once it is enabled the option is not available in the call handling.

 

[ACL]

May I know is there any specific reasons why Call Processing Script option cannot be found when multi company mode is enabled? Hope this feature can be found in the future version.