Call Quality Issue

[RoyJ]

Hi everyone,

I use Flowroute for SIP Trunk, and my system is hosted by 3CX.

I'm trying to troubleshoot some call quality issues and want to run a packet capture, but I can't find this option in my 3CX Hosted Instance. Could someone please guide me on how to start the capture?

I can hear the other party fine with no issues, but I'm told that I cut in and out. I confirmed this by listening to the call recordings and performing an Echo test using an echo test service.

To further troubleshoot, I tested with another VOIP provider outside the PBX (Google Voice) and found that the call quality issue disappeared.


Thanks!

 

[MiraG_3CX]

If you are running a V20 you can enable "Monitor Connection Quality" from your extension as per screenshot

 

[RoyJ]

If you are running a V20 you can enable "Monitor Connection Quality" from your extension as per screenshot View attachment 41039

Thank you! I did not see the option on the desktop softphone, so I enabled it via the web app. Where does this information go to? Flowroute is requesting it.

 

[MiraG_3CX]

You will see the reports in your call history next to each call

 

[RoyJ]

@MiraG_3CX

Thank you for this!

I actually just did a test call from the web app and the call quality is fine, no issues. It seems to only be with the Windows Desktop app.

However, I did enable monitoring for one day.

 

[SteveITS]

If you’re on v20, be aware the Desktop App is officially removed. It may continue to work. There is the web client, PWA, and new Microsoft Store app.

 

[RoyJ]

If you’re on v20, be aware the Desktop App is officially removed. It may continue to work. There is the web client, PWA, and new Microsoft Store app.

Thank you for this. I am indeed using the 3CX app from the Microsoft Store.